Refund policy

Halo Ring Co. Return & Exchange Policy

At Halo Ring Co., every ring is handcrafted and made to order with care and attention to detail. Because each ring is created specifically for the customer who orders it, our return and exchange policy differs from that of mass-produced products.

We strive to provide a fair policy that protects both our customers and our small business.

Returns

Because all Halo Ring Co. rings are made to order, we do not accept returns for:

  • Buyer's remorse

  • Change of mind

  • Ordering the wrong style or design

  • Accidental damage after delivery

  • Normal wear and tear

  • Incorrect sizing selected at checkout

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or differs from what you ordered, please contact us within 30 days of delivery.

To help us evaluate the issue, we may request photographs of the ring and packaging.

Once the issue has been reviewed and approved, we will work with you to provide a replacement, repair, or refund at our discretion.

Ring Size Exchanges

We understand that ordering ring sizes online can sometimes be challenging.

If your ring does not fit properly, please contact us within 30 days of delivery to discuss a size exchange.

Customers are responsible for return shipping costs associated with size exchanges unless the sizing issue resulted from an error on our part.

Exchanged rings must be returned in their original condition with minimal signs of wear.

Exchange Eligibility

To be eligible for an exchange, items must:

  • Be returned within 30 days of delivery

  • Be in good condition with minimal signs of wear

  • Not be intentionally damaged or altered after delivery

Halo Ring Co. reserves the right to deny exchanges for items that do not meet these requirements.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Please allow several business days for your financial institution to process and post the refund once it has been issued.

Contact Us

If you have any questions regarding your order, sizing, exchanges, or returns, please contact us:

Email: support@haloringco.com

Our Contact Us Page

Text/Call: (585)-337-0738

We are committed to providing excellent customer service and will do our best to resolve any concerns promptly.

Stay Unique; Embrace The Halo.